We want to ensure that our banking services are available to everyone. In order to meet the needs of every customer, we offer the following special services to facilitate access to our products and services at our branches and through TeleBank Popular®.
In our Branches
- Reading service:Our banking advisers and TeleBank Popular® representatives available to read and explain the documents and forms required to open or apply for products or services, or to help you make your transactions. Since the branches’ hours vary by location, we recommend that you make an appointment through TeleBank Popular® to request reading service from a banking adviser at any of our branches.
Our representatives at TeleBank Popular® are available 24 hours a day to help our customers with their account statements or other transactions. For more information, contact your branch or call 787.724.3659 or 1.888.724.3659.
- SIGHT CHECKS®: Raised-line large-type checksto guide you by touch and ease the writing. These checks can be ordered for your personal checking account and the cost is the same as an order of duplicate checks.
- Full-page magnifiers:We have magnifying equipment in our branches to make it easier to read printed material or to fill out important banking documents.
- Sign Language Interpreting Service:We count on the assistance of American Sign Language (ASL) interpreters available at our branches by appointment, free of charge. To make an appointment, call TeleBank Popular® at 787.753.9677 or 1.800.981.9666, or visit your nearest branch.
Beyond the branches
- Voice guidance ATMsthroughout the island: ATM voice guidance provides audible information and instructions for the sight-impaired.
- TeleBank Popular® -Our telephone banking service allows you to verify balances through the following services:
- Teletypewriter service for the hearing-impaired:Customers can communicate with TeleBank Popular® via teletypewriter (TTY/TDD) for information about accounts and services by calling 787.753.9677 or 1.800.981.9666.
- Video Relay Service (VRS):We accept video interpreting service calls subject to a written consent by the customer. To request this service, contact TeleBank Popular® at 787.724.3659 or 1.888.724.3659 or visit your nearest branch to fill out the authorization form.
- Mi Banco Online, our internet banking service allows you to verify your accounts and make payments quickly and securely anytime, anywhere, without having to visit the bank.
Via the Internet
Popular is committed to and participates in various efforts to comply with online accessibility and the design requirements for web pages recommended by the World Wide Web Consortium (W3C) in the Web 2.0 Guide to Content Accessibility.
Some of the accessibility features online include pages with skip navigation links and help pages related to accessibility for users of screen readers such as JAWS.
For more information
If you have any questions or comments about Popular’s Accessibility Services, please contact our ADA Coordinator:
Call toll-free: 787.724.3650 or 1.888.724.3650
TTY/TDD: 787.753.9677 or 1.800.981.9666
Address: Banco Popular
ADA Coordinator (713)
P O Box 362708
San Juan, PR 00936-2708