Your bank available 24 hours a day. 7 days a week, 365 days a year.
Get information on your checking accounts, savings accounts, loans, and credit cards and other products from Popular.
Apply for loans and credit cards.1
By dialing 787-724-3659 or 1-888-724-3659, pressing the star key (*), plus the desired transaction number, you can make transactions through the automatic answering system, or a service representative, if you stay on the line.
Dial 1-888-724-3659 for access to the main menu in English.
1 - For balance and transactions information
2 - For access to Popular Pay-by-Phone, transfers between accounts
2, stop payments suspensions3 and check or statement photocopies4.
3 - To report a lost or stolen
5 ATM Card or Credit Card, Assign or Change Secret Number of ATH Cards, Activate ATH Cards
4 - To apply for personal loans, credit cards, lines of credit
1
5 - For Internet Banking Support and ATH Movil for Banco Popular Customer
6 - To report unrecognized transactions, any type of claims or problems with cards
0 - To speak to one of our customer representatives
Service available for the hearing impaired (TDD) at 787-753-9677 or 1-800-981-9666.
TelePago Popular®6
Makes it easy to pay your bills and make transactions through the phone.
With Popular Pay-by-Phone:
You can pay your bills by phone without writing checks or visiting a branch …completely FREE!
Payments can be one-time or automatic (sent automatically with the frequency that you specify).
You will receive a reference number as your receipt of payment.
Requirements:
All you need is a checking or savings account or a credit card with Popular. Sign up by calling Popular Pay-by-Phone at (787)724-3659 or at 1-888-724-3659 and selecting option 2.
Services offered by Banco Popular de Puerto Rico. Member FDIC, except BVI.
1Subject to credit approval.
2
Subject to availability of funds in your account.
3
Suspension of check payment for 6 months has a cost of $15 per check or set of checks in sequence; $15 to extend the original suspension for 6 additional months, and $22.50 for suspension of check payment for 12 months (suspension and simultaneous renewal) per check or set of checks in sequence.
4
Copy fee for checks is $5 on paper per page and $4 on CD / DVD, must include 10 checks or more. Copy fee for account statements is $10 per printed statement or on CD / DVD. It does not apply to photocopies of IRA account statements or Payroll Cards. To select the CD / DVD option, 10 account statements or more are required.
5
The fee to replace an ATM/ATM International Card due to loss, theft, damage, and/ or an additional card is $5, this does not apply to automatic renewals.
6
Subject to availability of funds in your Account. For some merchants it may take up to five business days to receive payment. Certain restrictions apply.
This is a hyperlink to a third-party website, as described in our Weblinking Practices.
Note that such third party's respective privacy policy and security
practices may differ from those of Popular or its affiliates.
Neither Popular nor any of its affiliates assumes any
responsibility, nor do they control, endorse or guarantee any aspect
of your use of any linked third-party website. Hyperlinks to
third-party websites are solely for informational purposes and for
use at your own risk.
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Credit Reporting Disputes
You have the right to dispute the accuracy of the credit information
we have reported by writing to us and describing the specific
information that is inaccurate or in dispute, and the basis for any
dispute with supporting documentation, to the address below.
Banco Popular de Puerto RicoPO Box 71589San Juan PR 00936
Please write a letter with the following information:
Full name
Mailing address
Account number in question
Date of birth
A detailed description of the issue and the desire resolution.
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