You forgot your card or need to make a cash payment to someone?
Withdraw cash at any of our automatic teller machines (ATMs) without using your Popular debit card. With Retiro Móvil, you can also send cash to anyone, even if the recipient does not have a bank account.1 You only need to download the Mi Banco Móvil app and visit any of our ATMs. It’s that simple!
See list of ATM’s
with the service
ATM’s with the Retiro Móvil (Mobile Withdrawal) service
Branch Name
Address
Fort Mylner
10-A Estate Charlotte Amalie, St. Thomas VI 00802
Hibiscus Alley
34-35 Dronningens Gade, St. Thomas VI 00802
Main Office
193 Altona & Welgunst, St. Thomas VI 00802
Orange Grove
Orange Grove Shopping Center, 3009 Orange Grove, Christiansted St. Croix VI 00820
Red Hook
Red Hook Shopping Center 1,2 & 3 Red Hook Quarters St. Thomas VI 00802
Sugar Estate
Lockhart Gardens Shopping Center, 1-A 10th Street, Estate Thomas, St. Thomas VI 00802
Sunny Isle
Sunny Isle Branch, Sunny Isle Shopping Center, 4500 Sion Farm, St. Thomas VI 00820
Sunshine Mall
Sunshine Mall 1 Estate Cane, Suite 201-203 Frederiksted, St. Croix VI 00840
Tortola
1 Administration Road, Road Town Tortola BVI
How to send
To send cash, you must have an individual or commercial (Ideal Business or B-Smart) deposit account with a regular ATH® or ATH® International Visa Popular debit card. See how to send cash from your mobile.
Temporarily, the daily limit on transactions you make through Retiro Móvil is $200.
How to withdraw
See how to withdraw the sent cash from the ATM
1 - Log in to the app and select Mobile Withdrawal
1Member FDIC, except BVI. Subject to certain eligibility requirements. This is a free service for customers who have an individual deposit account and / or business account (Ideal Business or B-Smart) of Popular and are registered in the Mi Banco Mobile application. To send cash you must have a ATH® or ATH® International Popular debit card activated. Non clients will be able to collect the cash at one of Popular’s ATMs once they download the Mi Banco Mobile application and select Mobile Withdrawal. Service available only at ATMs in branches of Popular. Withdrawals are subject to the availability of Bank funds. Refer to the Funds Availability Policy at any of our branches. Customers can also refer to their Deposit Accounts Contract. Mi Banco Mobile is free of charge. You should check with your mobile service provider if charges for data transmission apply.
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Neither Popular nor any of its affiliates assumes any
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of your use of any linked third-party website. Hyperlinks to
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use at your own risk.
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Credit Reporting Disputes
You have the right to dispute the accuracy of the credit information
we have reported by writing to us and describing the specific
information that is inaccurate or in dispute, and the basis for any
dispute with supporting documentation, to the address below.
Banco Popular de Puerto RicoPO Box 71589San Juan PR 00936
Please write a letter with the following information:
Full name
Mailing address
Account number in question
Date of birth
A detailed description of the issue and the desire resolution.
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To send cash, you must have an individual or commercial (Ideal Business or B-Smart) deposit account with a regular ATH® or ATH® International Visa Popular debit card. 
Temporarily, the daily limit on transactions you make through Retiro Móvil is $200.
