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How do I redeem a Retiro Móvil (Mobile Withdrawal) transaction using a Banco Popular ATM?

  • To redeem a Retiro Móvil (Mobile Withdrawal) transaction through an ATM, please follow these steps:
    1. Locate the participating Banco Popular ATM. Click here to see the participating ATMs where you can complete your mobile withdrawal.
    2. Select Retiro Móvil on the ATM’s main screen.
    3. The ATM will show a QR code on its screen; scan it using the Mi Banco Mobile app.
    4. Log in to the Mi Banco Mobile app and click on the Retiro Móvil option on the main screen.
    5. If you are a Popular customer, the app will show you the screen to schedule a withdrawal.
    6. On the upper right side of the screen, you will see the Withdrawals option with the number of pending withdrawals.
    7. Click on this option.
    8. If you are not a customer, the withdrawal history will be displayed on your main screen.
    9. The withdrawals available to redeem will appear in the Withdrawals in Progress section.
    10. The scheduled Mobile Withdrawal will be displayed on the My Withdrawal section.
    11. Click on your withdrawal’s information and the system will automatically open the screen to scan the QR code.
    12. Bring your device close to the ATM and position the screen so the QR code is centralized within it; this will allow the scan to begin. The ATM will dispense the cash once the process is complete.
  • Once you get the cash, the transaction will be deemed as completed. If you are a Popular customer, you can see the withdrawal’s digital receipt in your history; just press the Withdrawal option found at the top of the Retiro Móvil main screen. If you are not a customer, the digital receipt will be available in the History section from the main screen.