How can we help you?
The Retiro Móvil (Mobile Withdrawal) service is designed to be secure for its users. When requesting a withdrawal, you must log in to the Mi Banco Mobile app with your username and password. In some devices it is even necessary for the customer to complete a fingerprint authentication process prior to initiating a transaction. If you are not a customer, you will need to enable the security passcode. When redeeming a withdrawal at a participating ATM, you need to scan the QR code with the Mi Banco Mobile app installed on your device.
